The Surgical Center of DuPage Medical Group

Surgical Center Address 2725 S. Technology Drive Lombard, IL 60148 T 630.348.3300 F 630.572.0266 Directions & Map Download Surgical Patient Brochure

Surgery Center Resources Who We Are What We Do Preparing For Surgery The Day of Surgery Anesthesia Patient Bill of Rights Financial Policy Payment Due Dates Surgery Center Contact Information Directions to the Surgery Center

Who We Are

As our name implies, our surgical center is part of DuPage Medical Group. With more than 250 physicians and greater than 30 locations, DuPage Medical Group is the leading, physician group in the western and southwestern suburbs. For more than 50 years, our physicians have been providing advanced medical care for your neighbors and friends. The Surgical Center of DuPage Medical Group was created to provide patients with outpatient surgical procedures in a safe and comfortable environment. We understand surgery can be a stressful event. Therefore, we designed this facility with your comfort in mind. Within our walls, you’ll discover a warm atmosphere and attractive design along with a variety of patient amenities developed to put you at ease.

What We Do

At Surgical Center of DuPage Medical Group you’ll find surgeons with impeccable credentials and unparalleled expertise. In fact, many of our surgeons trained at some the country’s best medical schools and participated in intensive fellowship programs. Our surgeons, along with an experienced team of nurses and healthcare professionals, provide our patients with exceptional surgical care. In addition, our facility features the latest and most advanced surgical technology and anesthetic techniques.

Beyond are surgical expertise, you’ll find our team is genuine and caring. After all, we understand we are here for you. Our expertise along with our technology have been put in place so that we can provide you with faster recoveries, better outcomes and superior care. If you have any questions or concerns, please do not hesitate to ask anyone from our team.

The Surgical Center of DuPage Medical Group is a full-service outpatient surgical facility. This beautiful facility offers patients advanced surgical care in a warm atmosphere. Some of the facilities highlights include:

Some of the facility’s highlights include

• A highly experienced team of surgeons and nurses
  
• The latest in surgical technology and state-of-the-art equipment
  
• Patient comforts and amenities
  
• A friendly and caring staff

Preparing for Your Surgery

You are scheduled for surgery at the Surgical Center of DuPage Medical Group. There are many things you will need to do to prepare for surgery. We are providing this “surgery preparation” checklist as a helpful reminder. We want to help in any way that we can. If you have any questions regarding this information or need further assistance, please don’t hesitate to call our Customer Service Department at 630 942 7998.

Prior to Surgery

A registered nurse will be calling you approximately 5-7 days before your surgery to discuss your medical history and answer any questions. This medical history will be reviewed by the anesthesiologist in preparation for your surgery.

A day before your surgery, you will be receiving a call from the surgical center staff providing you the time to be at the center and review any further pre surgical instructions.

Remember, you must have someone accompany you to and from the surgical center. We want you to be comfortable, so please wear relaxed fitting pants, a loose button down shirt and slip on shoes.

Before Your Surgery, We Will

• Verify your insurance and benefits
• Attempt to pre-certify your surgery, if necessary
• Send you notification if there are any problems with your insurance
• Let you know of any payment you may owe on your day of surgery
• Contact you five to seven days before your surgery to discuss your past medical history and answer any questions you may have
• Contact you the day before your surgery with the time that you should be at the surgical center

Before Your Surgery, You Should

• Make sure to complete all pre-op testing (lab, X-ray, EKG) that your doctor may have ordered
• Make a list of all medications you are currently taking, including dose and frequency
• Contact your insurance company if you have any questions regarding your benefits
• Notify us of any changes that have been made to your insurance since scheduling your surgery

The Day of Surgery

On the day of your surgery, a receptionist will go over various forms that need to be completed and will collect any co-payments. Please remember to bring a valid photo ID, your current insurance card and eyeglasses. Please remember not to wear any jewelry or contact lenses. Also, you must bring in list of medications, with prescribed dose and frequency.

A registered nurse will then escort you to the preoperative area where you will be given a locker to put away your belongings. At this time you will meet with the anesthesia provider who’ll answer any questions you may have. Your surgeon will also be available to review your consent form. Once all your questions have been answered, you will be taken to surgery.

On the Day of Surgery, You Should

Remember to bring a valid photo ID, your current insurance card(s), your eyeglasses, your list of medications and any payment you owe Remember to wear loose, comfortable clothing and slip on shoes Remember to leave valuables at home, including jewelry and contact lenses

Follow-Up Care

A staff member from the center will be calling you 24 hours following the surgery to discuss your progress and to answer any questions that you may have.

Anesthesia

What type of Anesthesia will I have?

Depending on the type of procedure that you are having, there are a variety of types of anesthesia. This depends on your health, type of surgery and the recommendation of the doctor and the anesthesiologist.

There are basically four types of Anesthesia:

1. General Anesthesia
   Provides loss of consciousness.
2. Regional Anesthesia
   Involves the injection of a local anesthetic to provide numbness and loss of pain or sensation to a large portion of the body. This technique includes spinal blocks, epidural blocks and arm and leg blocks.
3. Monitored Anesthesia Care (twilight anesthesia)
   Consists of local injections as well as the use of medications to make you drowsy. While you are sedated, your anesthesiologist will monitor your vital body function and make sure that you are safe and comfortable throughout your surgery.
4. Local Anesthesia
   Provides numbness to a small area and may be injected by your surgeon. Your anesthesiologist and physician will discuss the full range of information regarding the use and advantage of each of these anesthetic techniques with you.

Patient Bill of Rights

In recognition of the responsibility of this Center in the rendering of patient care, rights are affirmed in the policies and procedures.

To be treated with respect, consideration and dignity. To obtain the name and function of any person providing services to you.

To be provided with appropriate privacy. To expect that all disclosures and records be treated confidentially, except when required by law and to be given the opportunity to approve or refuse their release.

To be provided, to the degree known, complete information concerning their diagnosis,treatment and prognosis. When it is medically inadvisable to give such information to a patient, the information is provided to a person designated by the patient to be a legally authorized person.

To be given opportunity to participate in decisions involving their healthcare, except when participation is contraindicated for medical reasons.

To receive from his/her physician, information necessary to give informed consent prior to the start of any procedure and/or treatment, except in emergencies. Such information for informed consent should include the specific procedures and/or treatment, significant medical risks involved and the probable duration of incapacitation. Where significant alternatives for medical care or treatment exist, or when the patient requests information concerning medical alternatives, the patient has the right to such information and the consequences of not complying with therapy.

The patient has the right to know the name of the person responsible for the procedures and/or therapy. To refuse treatment and be informed of consequence of refusing treatment or not complying with therapy.

To be informed as to:

• Expected conduct and responsibilities as a patient
• Services available from the Center
• Provisions for after-hours and emergency care
• Fees for services
• Payment policies
• Right to refuse participation in experimental research
• Methods for expressing grievance and suggestions to the Center
• Procedure for reporting public health concerns to the appropriate authorities

Financial Policy

This information describes how we will work with you to help you to understand and meet your financial obligations for payment of surgical center services and related ancillary and surgeon fees. It also explains what actions you can take to ensure that this process works smoothly for you. Please don’t hesitate to contact our Customer Service Department at 630.942.7998, if you have any questions before you have surgery, verify that we have your accurate address and insurance information

It is important that you check with our Registration Staff prior to your surgery to ensure that our records contain the most up to date insurance coverage and personal contact information. Our Registration Staff will contact your insurance company to verify your coverage and benefits and to find out if there are other financial requirements such as pre certification, that must be completed before you have surgery. After surgery this updated information will help us to submit claims to the correct location and send patient statements to the correct address.

Take action to resolve your financial liability

Your health insurance may not cover all of the costs associated with your surgery. In fact, some procedures may be excluded from coverage. Our Registration Staff will contact you after they have verified your benefits if there are any questions regarding your coverage. Patients with
health insurance typically have liability through co-payments, deductibles and/or coinsurance. Cosmetic surgery is not covered by most health insurance.

There are additional charges for surgery such as anesthesia and pathology that are handled separately from the surgical center and surgeons’ charges. Please see the Patient Statements section of this policy for information related to these services.

PAYMENT DUE DATES

When insurance doesn’t cover the charges

If you are financially responsible for the charges, we expect payment in full on or before your scheduled day of surgery. For your convenience, we accept most major credit cards, personal checks or cash. A personal check for payment must be received seven business days prior to your surgery.Cash, cashiers check, certified check or credit card may be submitted the day of your surgery.

When insurance covers some or all of the charges

If you have insurance that covers all or a portion of your charges, we will send you a statement within 30 days following your surgery. However, you won’t be responsible until the insurance pays its portion of the charges. (The exception to this is any co-payment which is due at the time of service.) We will continue to send you statements as long as there is a balance on your account. We expect payment within 30 days after you receive the statement showing your charges. You may pay in person at any DuPage Medical Group site. Please see the Patient Statement section for the address if you wish to mail your payment.

When you are not able to pay your balance in full

Please contact Customer Service at 630 942 7998 to make payment arrangements. We will work with you to set up a payment plan.

FINANCIAL AGREEMENT FOR NON-COVERED SERVICES

If your insurance plan restricts coverage for a medically necessary service, or we have reason to believe your insurance plan will not pay for your surgery, we will ask you to sign a financial agreement. This document describes the proposed service and explains that you will be financially responsible for the costs associated with the surgery, if your insurance does not pay. For non-covered services, we expect payment in full on or before the day of your scheduled service. Please see the Payment Due Dates section for additional details on payment. We will be happy to explain your charges, any self-pay discounts that may apply in your case and your costs. You will receive an estimate that contains additional information regarding your costs.

BE PREPARED TO PAY YOUR CO-PAYMENT AT CHECK-IN

A co-payment is a set dollar amount that you must pay when you receive care in certain settings such as your doctor’s office, the emergency room or a surgical center. If you have a co-payment as part of your benefits, it will be due at the time that you check in to the surgical center. For your convenience we accept most major credit cards, personal checks or cash.

UNDERSTAND YOUR MEDICAL INSURANCE BENEFITS SO YOU ARE AWARE OF YOUR OUT OF POCKET COSTS

A deductible is a set dollar amount that you pay before your insurance begins to pay its portion of the charges. A coinsurance is a percentage of the charges that you pay while the insurance company pays the remaining percentage. When you owe a deductible or coinsurance amount we will bill you after your insurance company has processed your claim and paid their portion of the charges. We expect payment in full within 30 days after you receive your statement.

UNDERSTAND YOUR MEDICAL INSURANCE BENEFITS SO YOU ARE AWARE OF YOUR OUT OF POCKET COSTS

A deductible is a set dollar amount that you pay before your insurance begins to pay its portion of the charges. A coinsurance is a percentage of the charges that you pay while the insurance company pays the remaining percentage. When you owe a deductible or coinsurance amount we will bill you after your insurance company has processed your claim and paid their portion of the charges. We expect payment in full within 30 days after you receive your statement.

WHEN YOU DON’T HAVE HEALTH INSURANCE

If you don’t have health insurance coverage, we expect payment in full on or before the day of your scheduled surgery. Please see the Payment Due Dates section for additional details on payment. We will be happy to explain your charges, any self-pay discounts that may apply in your case and your costs. You will receive a Cost Estimate that contains additional information regarding your costs.

COSMETIC SURGERY

Cosmetic surgery is not a benefit that is paid by most health insurance plans. If you are having a cosmetic procedure, we expect payment in full on or before the day of your scheduled surgery. Please see the Payment Due Dates section for additional details on payment. We will be happy to explain the charges for your surgery to you. You will receive a Cost Estimate that contains additional information regarding your costs.

FACILITY OWNERSHIP

DuPage Medical Group physicians have a financial interest in the Surgical Center of DuPage Medical Group and this interest is less than one percent of the total ownership.

Address Problems

Review your billing statements and contact Customer Service at 630 942 7998 if you believe that your statement is not correct, if you don’t understand your statement or if you can provide us with updated information. Please contact us if you cannot pay your balance in full or cannot honor previously made payment arrangements.

DELINQUENT ACCOUNTS

Patients who do not pay their balance in full, who have defaulted on their payment plan or have not worked with our staff on payment arrangements will be considered delinquent after 60 days. Delinquent accounts may be sent to a third party collection agency and these patients may be dismissed from DuPage Medical Group.

REFUNDS

If your surgery is cancelled and you have made payment, we will automatically refund your money within two weeks from your scheduled surgery date. Please contact Customer Service at 630 942 7998 if you have any questions regarding this process.

Download (PDF) Surgical Patient Brochure